Return and Refund
This Return and Refund Policy outlines our procedures and guidelines for returns and refunds for purchases made on Buzfi.com.
1. DEFINITIONS
- Customer: Refers to individual consumers who have purchased products or services from our website.
- Product(s): Refers to the physical goods or digital services provided by the Company.
2. RETURNS AND REFUNDS ON BUZFI
If you wish to initiate a return or exchange for an item, the seller from whom you made your purchase is the primary contact for assistance. Each seller within our platform handles their own orders, including decisions regarding order cancellations, refunds, and returns.
Sellers have the discretion to decide whether to accept returns, exchanges, or issue refunds, unless explicitly specified in their product listing's return policy.
If a seller agrees to process a return, it's important to establish the specific return terms through messaging before sending back the item.
Each seller in our platform has the responsibility to establish their own guidelines for refunds, exchanges, and returns on all their listed products. Sellers can opt to provide varying return policies or choose not to accept returns for specific products they offer. If you're making multiple purchases from the same seller, it's advisable to review the policies for each individual product you intend to purchase.
3. RETURN POLICY
- For products that can’t be returned, see Section 7.
- Check the seller’s return policies for a specific product bought from that seller.
- Individual consumers have the right to return purchased products within 25 days of receiving the order.
- The product must be in its original condition, unopened, and unused.
- All original packaging, labels, and accessories must be included.
- The customer is responsible for return shipping costs unless the product is damaged or defective upon receipt.
- If the item has already been sent back to us and you have received an email asking you to return it or have been charged for the item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.
4. REFUND POLICY
When you return an item, your refund amount and refund method may vary.
Upon receiving and inspecting a returned product, we will initiate a refund to the customer. Refunds will be processed within 10 business days of the return approval. The refund will be issued to the original payment method used during the purchase. It may take additional time (3-30 days) for your financial institution to make funds available in your account.
5. CANCELLATIONS
You can cancel physical items or orders that haven't entered the shipping process yet.
5.1 About canceling a product
-You can cancel items sold by Buzfi that have not entered the shipping process.
-If the item is sold and shipped by a third-party seller, orders can typically be canceled within one business day.
-Once an order is in fulfillment, sellers are required to approve cancellation. To cancel an order that has not entered the shipping process, follow these steps:
Go to Your Orders and select the order you want to cancel.
Checkbox the item that you want to cancel from the order. To cancel the entire order, select all of the items.
Select the reason for cancellation and click Cancel selected items in this order when finished.
5.2 Cancellation confirmation
After submitting the cancellation, we will send you a confirmation message to the email address on your account. To see the history of your cancelled orders, visit Your Orders under Canceled Orders.
5.3 Orders that cannot be cancelled
-If your order is shipped directly from Buzfi and you cannot change it, you may refuse the package or return it using our Online Returns Center.
-If your order is shipped directly from a third-party seller and can't be changed, contact the seller. For more information on how to contact the seller, go to Contact Seller.
6. PROOF REQUIREMENT AND ITEM INSPECTION
For any refund claims, it is mandatory to provide proof of the issue. In the case of a malfunctioned or damaged item(s), we may ask customers to provide unboxing video(s) or images as evidence. We also recommend customers to carefully inspect the item in front of the delivery person (if possible) to ensure its condition upon receipt.
6.1 Defining Damaged/Defective/Wrong Products:
- Products with visible cuts, crushes, tears, broken parts, dents, or scratches.
- Products with a broken seal or leakage.
- Non-functional products.
- Missing main parts or accessories upon delivery.
- Products of the wrong size, color, or material.
- Items that don't match the product description.
- Completely missing products from the package, which is unaltered.
- Damaged or tampered shipping boxes.
- Expired products.
6.2 Dealing with Damaged, Defective, or Wrong Products:
- If you're dissatisfied with a product's quality, you have the option to return or replace it.
- Eligibility for return depends on the product and whether the return window is still open.
- Replacement or exchange depends on product availability.
- Different return and replacement processes apply to Buzfi products and third-party fulfilled products.
6.3 Steps to Return a Damaged or Wrong Product:
- Visit our Return and Refund policy.[insert link]
- If our courier partners cover your address, we'll arrange a pick-up for the package.
- If your address isn't covered by our courier partners, you'll need to use any courier service for the return.
- The return package will be picked up on a scheduled date and time, communicated via email/SMS.
- We'll initiate a refund request for your order once we receive the returned package.
6.4 How will the refunded money be received
The timeline for receiving a refund depends on your chosen refund method. You can opt for a refund to your account balance, the original payment method, or your bank account.
If you select account balance as your refund method, the refund will be credited within 2 hours of us receiving your returned product. You can verify this transaction in your account balance statement.
If you choose the original payment method for the refund, it will be processed within 3-5 business days after the seller initiates the refund. The original payment method refers to the initial payment channel used for the order. For instance, if you paid via UPI, the refund will be sent to the linked bank account associated with your UPI ID.
For credit/debit cards, net banking, and UPI payments, please check your bank or card statement after the refund date plus an additional 4 business days to ensure the refund has been credited.
If you originally selected 'Pay on Delivery' for your order, you can opt for a refund to your account balance or the original payment method.
For account balance refunds, the money will be credited to your account balance.
For bank account refunds, make sure to provide your bank account details for receiving the refund. The refund will be processed through NEFT/IMPS and should be credited to your bank account within 4 business days from the refund initiation date.
WHAT IS THE REPLACEMENT INITIATION TIMEFRAME?
The time frame for requesting a replacement matches the return window applicable to the product category. For instance, if the product can be returned within 30 days, a replacement request should also be made within this same 30-day period. If the replacement item is out of stock, a refund will be issued instead. Our system automatically selects the fastest shipping option based on courier availability in your area.
HOW TO REQUEST A REPLACEMENT FOR A DAMAGED PRODUCT:
1. Visit 'Your Orders' on our website.
2. Identify the product you wish to replace.
3. Click on 'Return/Replace Items.'
4. Select the product from the list displayed.
5. Choose the reason for replacement.
6. Follow the provided instructions to proceed.
DEALING WITH DAMAGED RENEWED PRODUCTS:
If you've received a damaged renewed product, you can initiate a return or replacement from the 'Orders' page. You'll need to upload images of the product from all sides, ensuring the product is at least 8 inches away from the camera. Additionally, provide the invoice details for a smooth process.
7. NON-RETURNABLE ITEMS
Buzfi has a return window of 25 days from the day of shipment. Products are non-returnable more than 25 days after delivery.
Non returnable items are listed below:
Food packages after being opened (can be returned or replaced in case of damaged goods, incorrect products or other valid reasons that warrant a refund or replacement)
Items with special shipping restrictions
Some jewelry orders
Some health and personal care products
Hygienic medical equipment
Gift cards
Any product missing the serial number or UPC
Customized products
8. CONTACT US
If you have any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support team at crm@buzfi.com.
9. CHANGES TO THIS POLICY
Buzfi.com reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
