Terms & Conditions
Last updated on November 3,2023
1. INTRODUCTION
Welcome to Buzfi.com. Buzfi.com and/or its affiliated entities. Buzfi.com offers website features and a range of products and services to you when you visit or make purchases on our platform, utilize our products and services, access our mobile applications, or use any software provided by us in connection with these activities (collectively, "Our Services"). By using Our Services, you agree, on your behalf and on behalf of all individuals in your household and others who access any Service through your account, to the terms and conditions outlined below. Please read these conditions carefully.
At a minimum, Buzfi is committed to complying with applicable environmental health and safety (EH&S) laws and other requirements in the US. We have not adopted any policies that to our knowledge, conflict with US state or federal laws. We are always committed to consumers rights.
DEFINED TERMS:
These are the Terms of Use:
When we refer to “Buzfi”, we mean Buzfi.com, including any subsidiaries or affiliates associated with it, along with their directors, officers, employees, and agents. Throughout these terms, we'll also use terms like "we," "us," and "our" to represent Buzfi.com. When we mention "Buzfi Entities," we are referring to Buzfi.com, its suppliers, vendors, contractors, and licensors.
When we talk about "Buzfi Platform," we mean our website located at www.Buzfi.com, the Buzfi mobile apps, and all the related functions, services, and content provided by or for Buzfi.com on or through www.Buzfi.com and the Buzfi mobile apps or the systems, servers, and networks that enable access to the Buzfi Platform.
When we mention the "Buzfi Mobile Apps," we are referring to the official mobile application for Buzfi.com available for iPhone and Android devices, which can be downloaded from the respective app stores.
When we use the terms "you" or "your," we mean any user of the Buzfi Platform and any person who is aware of these Terms of Use.
By "Terms of Use," we mean these Terms of Use and all other terms and policies posted by Buzfi.com on www.Buzfi.com (including any updates to these Terms of Use and those terms and policies made by Buzfi.com).
When we refer to "Content," we mean information about products, product descriptions, reviews, comments, messages, communications, feedback, submissions, suggestions, questions, and any other data, content, and materials, including images, text, illustrations, formats, logos, designs, icons, photographs, software, music, video clips, and other materials.
When we mention "Ideas," we mean any concepts, feedback, and know-how that you share in connection with Buzfi.com.
When we say "make available," we mean posting, transmitting, publishing, uploading, distributing, displaying, providing, or otherwise submitting or making available (including through any part of the Buzfi Platform managed by third-party social media platforms, such as Facebook or Instagram, that allow interaction with the Buzfi Platform).
When we refer to "Materials," we mean content provided by Buzfi Entities on or through the Buzfi Platform, including 'In Store Now' information.
UPDATES: We may make updates to these Terms of Use periodically, and we will notify you of such changes through reasonable means, including by posting revised Terms of Use on www.Buzfi.com. Any changes will not apply to any disputes between you and us that arose before the date we posted the revised Terms of Use with those changes or otherwise informed you of them. It is your responsibility to regularly check www.buzfi.com for updated Terms of Use. By continuing to use or access any part of the Buzfi Platform or engaging with Buzfi after we post changes, you accept the updated Terms of Use. The "Last Updated" date above indicates when these Terms of Use were last modified.
2. PRIVACY
Please review our Privacy Notice Privacy Policy, which also governs your use of Amazon Services, to understand our practices.
3. YOUR ACCOUNT
You may need your own Buzfi account to use certain Buzfi Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Visit “Your Payments'' to manage your payment options. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Buzfi does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Buzfi Services only with the involvement of a parent or guardian. Buzfi reserves the right to refuse service, terminate accounts, terminate your rights to use Buzfi Services, remove or edit content, or cancel orders in its sole discretion.
4. PRODUCT DESCRIPTIONS AND PRICING
At our e-commerce site, we strive for accuracy in our product descriptions, but we cannot guarantee that all information provided is error-free or up-to-date. If a product purchased from us doesn't match its description, you can return it in unused condition as your primary recourse.
The 'List Price' represents the manufacturer's or supplier's suggested retail price. We routinely compare List Prices with recent prices on our platform and from other retailers. Some products may also display a 'Was Price,' which is based on their recent price history on our platform.
Regarding items sold by us, we can't confirm the price until you place an order. Despite our best efforts, occasional pricing errors may occur. If the correct price is higher than what's stated, we'll either contact you for guidance before shipping or cancel your order, informing you of the cancellation. Different sellers may have varying policies for mispriced items.
We typically don't charge your credit card until your order enters the shipping process or, for digital products, until we make them available to you.
5. ORDER AND PAYMENT
The orders are subject to availability of stock. If there is any problem with stock then the order can be canceled at any time, irrespective of any duration.
You confirm and guarantee that you have the authority to use any credit card or payment method you provide to us. When you share your payment card details, you authorize us to securely store and use that card for purchases made through your e-commerce account, including on affiliated sites accessed through your account credentials.
We also participate in account update services provided by select banks. If your bank offers such services, they may automatically update your card information in our system if it changes. If you prefer not to have your cards updated in this way, you can opt out through your issuing bank. It's crucial that all billing information you provide is accurate and truthful, as providing false or inaccurate information breaches our Terms of Use and may lead to order cancellation.
Prior to accepting an order, we may request additional information for verification purposes. We reserve the right to refuse or cancel orders for various reasons, such as quantity limitations, inaccuracies in product or pricing information, or issues identified by our credit and fraud prevention team. If we cancel your order after charging your credit card or payment account, we will refund the charged amount.
By confirming your purchase during checkout, you agree to pay for the products, shipping and handling fees, and applicable taxes. Most orders won't be charged until they ship, except for specific cases like orders using Gift Cards, eGift Cards as well as those using the in-store 'Cash' payment method.
We retain the right, without prior notice, to impose quantity limits per person, household, or order for any reason. We'll make efforts to notify you if such limits are enforced. Furthermore, we have the discretion to prevent sales to dealers or resellers. For clarity, 'reselling' means purchasing products from our platform with the intent of commercially selling those same products to a third party.
Additionally, aside from other available remedies, we may, at our sole discretion, restrict or terminate your account, or cancel and reject orders for violations or misuse of our return policy.
OFFERS AND DISCOUNT/PROMOTIONAL CODES: Discount or promotional codes and other offers have limited availability and can expire or be discontinued at our discretion, whether with or without prior notice. The promotional codes cannot be used where prohibited by law and should not be duplicated, sold, or transferred. They hold no cash value and can be canceled or modified for any reason at any time without notice. We retain the right, based on our judgment, to impose conditions on the usage of any promotional code.
6. SHIPPING AND DELIVERY
We will ship products to the address you specify, provided the address is complete and accurate. All transactions are governed by a shipping agreement, meaning that the risk of loss and ownership of products are transferred to you upon the carrier's delivery.
Certain products may have delivery restrictions within the United States. The estimated delivery times are determined by the chosen shipping method at the time of purchase and the delivery destination. We usually take 3-10 business days to ship.
Buzfi will do its best to hand over your items at its earliest. Delivery might be delayed due to force majeure events which includes, but not limited to, political unrest, political events, national/public holidays, movement limitations, etc.
7. DELIVERY CHARGES
Delivery charge(s) applicable.
Provision of the home delivery is/are subject to carrier and sellers’ delivery policy.
If any delivery fails due to customer negligence or any other reason from the customer end then the customer is bound to pay the return courier charge(s) as well as the redelivery charge(s).
8. RETURNS AND REFUNDS
Please check our Return and Refund Policy Link here.
9. DISPUTE RESOLUTION
If you find yourself in a dispute with another user of Buzfi Services or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.
Case System. Buyers and sellers who are unable to resolve a dispute related to a transaction on our websites or mobile apps may participate in our case system with a registered account. In our sole discretion, Buzfi will attempt to help you resolve disputes in good faith, but we will not make judgments or determinations regarding legal issues or claims.
Release of Buzfi. You release Buzfi from any claims, demands, and damages arising out of disputes with other users or third parties.
When Buzfi Dispute program applies.
You buy a product from a seller on Buzfi
You made a payment to the seller for a product or service, but either the product didn't arrive, or
You did receive the product, but it significantly differs from the description provided by the seller.
Determining When a Product Is "Materially Different" from the Description. A product is considered "materially different" when a merchant has misrepresented its condition or details in a way that significantly affects its value or utility. In such cases, the merchant should be willing to offer a refund or exchange within 30 days from the date of shipment. If the merchant refuses to accept the return, you may be eligible for coverage under our guarantee.
Products are deemed "materially different" under these circumstances:
Incorrect version or edition.
Item condition or details not as described.
Wrong item.
Missing parts or components.
Defective item.
Damaged item.
When filing a claim with the reason "materially different," you must select one of the reasons listed above and provide comments explaining why the received item is materially different from what was described. Please note that this does not apply to cases where you're simply dissatisfied with a product. The determination of material difference is at our discretion.
When to Initiate a Complaint.
For physical goods purchased under our guarantee, you must wait 15 days from the date of the charge to submit a claim. After that, you have 75 days to file the claim.
Buyers should allow 14 business days for the delivery of services and one business day for the delivery of digital items before filing a complaint. From that point, you have 30 days to submit the claim.
Requirements for Submitting a Complaint.
To submit a complaint, you must meet the following requirements:
The claim must be filed in a timely manner.
If you receive a materially different item, contact the merchant within seven (7) days of receipt for return instructions.
If an item becomes defective after 30 days from the shipment date and is under warranty, contact the manufacturer for repair or replacement.
Complete the necessary information on the claim form.
If you've initiated a chargeback through your credit card issuing bank, you are not eligible for coverage.
How to Submit a Complaint.
Sign in to your account, then access your order history.
On the order details page, select "Your Claims" from the dropdown menu.
Choose a reason from the list and provide a description of the issue.
Submit your claim.
After Submitting a Complaint.
For transactions involving physical goods covered by our guarantee, you can track the progress of your claim in your account. Click "Problem with this transaction?" or "Problem with this order" to check your claim status.
For other disputed items or services, we will contact the merchant to facilitate a resolution. If we request additional information from you, please respond within five days to avoid cancellation of the complaint. While we aim to resolve complaints within 45 days of submission, some cases may take longer. You can monitor the status of your complaint online in your account.
If You Paid with a Credit Card.
If you used a credit card through our platform, you have the right to dispute any charge with your issuing bank. The ability to reverse a charge depends on your bank's policies and the nature of the dispute.
You can make a complaint through our Buyer Dispute Program or dispute the charge with your bank, but not both simultaneously. If you dispute the charge with your bank after submitting a complaint to us and we receive a chargeback or payment reversal, we will cancel your complaint, and you must rely solely on your dispute rights with your bank.
Handling Uncooperative Merchants. Merchants failing to cooperate in good faith to resolve a buyer's complaint may face restrictions or termination of their account privileges. We expect merchants to respond to email correspondence regarding complaints within 10 days. In cases where a merchant fails to respond promptly to a dispute or doesn't honor a commitment to resolve a dispute within a reasonable timeframe, we may place a hold on their account funds.
10. COMMUNICATIONS
Communication Policies.
Encouraging Clear and Respectful Communication
We promote open, clear, and respectful communication between buyers and vendors. We expect all users of our platform to engage in interactions that are courteous and free from offensive language or behavior.
Messaging or Chat Features
We provide messaging or chat features on our platform to facilitate communication between buyers and vendors. These features are intended for discussing product details, orders, and resolving any issues related to transactions.
Customer Service
Our customer service is committed to assisting and supporting our customers. If you have inquiries, concerns, or require assistance, please feel free to reach out to our dedicated customer service team.
Guidelines for Effective Communication.
Be Clear and Informative
When communicating with vendors or customers, be specific about your questions or concerns. Provide all necessary details to help resolve issues efficiently.
Respect and Professionalism
Maintain a respectful and professional tone in all communication. Avoid using offensive language, making personal attacks, or engaging in harassment.
Privacy and Data Security
Protect your personal information and be cautious when sharing sensitive data. Do not share financial or personal information through messaging or chat features.
Feedback and Reviews
Offer constructive feedback and reviews based on your experiences with vendors. Honest and fair feedback can benefit the entire community.
Dispute Resolution
In case of disputes or issues with a transaction, try to resolve them amicably through communication. If a resolution cannot be reached, our customer service is here to assist.
Reporting Violations
If you encounter disrespectful or inappropriate behavior during communication, please report it to our customer service team. We take such violations seriously and will take appropriate action.
Monitoring and Moderation
We may monitor messages and chat conversations for quality assurance and to ensure compliance with our policies. Inappropriate or abusive behavior may lead to account restrictions or other actions.
Prohibited Content
Communication containing prohibited content, such as hate speech, harassment, or illegal activities, is strictly forbidden and may result in account suspension.
Impersonation
Do not impersonate other users, vendors, or our staff when communicating. Authenticity is essential for trust and safety.
Timely Responses
Aim to respond to messages and inquiries in a timely manner. Prompt communication enhances the overall shopping experience.
Contacting Customer Service
If you need assistance with an issue, don't hesitate to contact our customer service team. We are here to help and provide guidance to ensure a positive experience on our platform.
Language and Tone
Maintain a language and tone that promotes a positive and productive environment. Offensive or aggressive language is not tolerated.
Dispute Resolution Assistance
If you are unable to resolve a dispute with a vendor, our customer service team can assist in finding a fair solution.
Retaliation
Do not engage in retaliation against users who have raised concerns or disputes. Retaliation is a violation of our policies.
We believe that fostering a culture of clear and respectful communication contributes to a positive shopping experience for all users on our platform. Thank you for following these communication policies.
11. CODE OF CONDUCT
By using our platform, you agree to abide by these guidelines:
Respect for All
Treat vendors, other customers, and our staff with respect and courtesy. Discriminatory, offensive, or abusive language or behavior will not be tolerated.
Honesty and Transparency
Provide honest and accurate information when making purchases, submitting reviews, and communicating with vendors. Transparency is key to building trust in our community.
Privacy and Security
Protect your personal information and account details. Do not share sensitive information with anyone. Ensure your login credentials are secure.
Compliance with the Law
Abide by all relevant laws, regulations, and guidelines when using our platform. This includes respecting copyright and intellectual property rights.
Authentic Feedback
When providing feedback or reviews, ensure they are honest, unbiased, and based on your actual experiences with products and vendors. Avoid spam or fake reviews.
Dispute Resolution
In the event of disputes, attempt to resolve them amicably through communication with the vendor. If a resolution cannot be reached, contact our customer service team for assistance.
Timely Communication
Respond to vendor inquiries, requests for information, and notifications in a timely manner. Timely communication helps transactions run smoothly.
Account Usage
Use your account for personal shopping purposes only. Do not impersonate others or create multiple accounts for deceptive reasons.
Reporting Violations
If you encounter inappropriate content, harassment, or fraudulent activities, report them to our support team. We appreciate your help in maintaining a safe marketplace.
Respect Vendor Policies
Adhere to each vendor's terms and conditions, including their return, exchange, and refund policies. Every vendor may have specific guidelines for their products.
Prohibited Activities
Do not engage in activities that violate our platform's policies, such as hacking, phishing, or any illegal activities. Violations may lead to account suspension.
Moderation and Accountability
Our platform may monitor content and user interactions for quality assurance. Inappropriate behavior or violations of this Code of Conduct may result in account restrictions or other actions.
Retaliation
Do not retaliate against users who have raised concerns or disputes. Retaliation is a violation of our policies.
By using our website, you acknowledge and agree to follow this Customer Code of Conduct. We are committed to maintaining a welcoming and trustworthy online marketplace for all. Thank you for being a responsible and respectful member of our community.
12. REVIEWS AND RATINGS
Customer reviews play a crucial role in helping shoppers make informed decisions about products. Our goal is to provide customers with genuine and unbiased feedback. We maintain a zero tolerance policy for reviews intended to mislead or manipulate customers.
We do not permit reviews as a means of promotion. The following types of reviews are not allowed and will be removed:
1. Reviews by individuals with a direct or indirect financial interest in the product.
2. Reviews by individuals closely connected to the product's owner, author, or artist.
3. Reviews by the product manufacturer, posing as an impartial shopper.
4. Multiple negative reviews of the same product from a single customer.
5. Reviews in exchange for monetary compensation.
6. Reviews in exchange for in-game credits in the case of gaming products.
7. Negative reviews from sellers on a competitor's product.
8. Positive reviews from artists on another artist's work in exchange for reciprocal positive reviews.
These guidelines are in place to maintain the integrity of our review system and ensure that customers can trust the feedback they receive. Your cooperation in upholding these standards is greatly appreciated.
13. TERMINATION OF ACCOUNT
At Buzfi, we strive to maintain a secure and respectful environment for all users. To achieve this goal, we have established the following policies regarding the termination of user accounts:
Violation of Terms of Use
Users who repeatedly or seriously violate our Terms of Use may face account termination. This includes violations of conduct, fraudulent activities, and other breaches of our policies.
Inactive Accounts
Inactive accounts that show no activity for an extended period may be subject to termination. We will notify users before taking such action, allowing them the opportunity to reactivate their account.
Impersonation
Impersonating other users, vendors, or our staff is strictly prohibited. Accounts found engaging in impersonation may be terminated.
Multiple Accounts
Users should not maintain multiple accounts for deceptive or fraudulent purposes. Operating multiple accounts without legitimate reasons may result in the termination of those accounts.
Violation of Community Guidelines
Users who consistently violate our community guidelines, including harassment, discrimination, hate speech, or other disruptive behaviors, may have their accounts terminated.
Fraud and Scams
Accounts involved in fraudulent activities, scams, or misleading practices may be subject to immediate termination.
Unauthorized Access
Unauthorized access or misuse of other users' accounts or personal information is strictly prohibited. Accounts found in violation may be terminated.
False Information
Users providing false or misleading information during registration or account creation may have their accounts terminated.
Non-Payment
Vendors or customers who consistently fail to make payments or fulfill financial obligations may face account termination.
Repeated Violations
Repeated violations of our policies, even after warnings or corrective actions, may lead to account termination.
Account Termination Process
In most cases, users will receive a warning or notice about potential violations before account termination.
Account termination will be followed by an investigation into the nature of the violation.
Users will be informed of the reason for account termination, and the decision is final.
Appeals
Users who believe their account was terminated unfairly may submit an appeal. Appeals will be reviewed on a case-by-case basis.
Account termination is an action taken with careful consideration and in adherence to our policies. It is done to ensure a safe and respectful environment for all users of our platform. We appreciate your cooperation in adhering to our guidelines to prevent such actions.
14. REQUEST CLOSURE OF ACCOUNT AND DELETION OF PERSONAL ACCOUNT
We understand that circumstances may lead you to close your account and request the deletion of your personal information from our platform. To do so, please follow these steps:
Visit the "Close Your Account" page on our website.
Log into the account you wish to close.
Take a moment to review the products and services associated with your account.
If you still wish to proceed, choose a reason from the drop-down menu that best describes why you want to close your account.
Check the box next to "Yes, I want to permanently close my account and delete my data." This indicates your intent to close your account. To finalize the closure, select "Close My Account."
Note: If you have multiple accounts, please follow these steps for each account you want to close to ensure that we have the correct authority to process the closure.
Account Closure Implications
Once your account is closed, you will no longer have access to the products and services linked to your account on our platform.
This closure extends to all our websites globally if you use the same credentials to access services and products offered through those sites. For instance, closing your account through this website will also result in the closure of your account on our other global sites.
A confirmation notification will be sent to the email address associated with your account, or you may receive it via text message. Please reply within 5 days to confirm your closure request.
Trouble Logging In?
If you encounter difficulties accessing the account you wish to close, please refer to our "Why Can't I Log into My Account?" section for further assistance.
Account Irreversibility
Once your account is closed, it becomes inaccessible, and it cannot be restored. If you wish to continue shopping with us in the future or utilize website features that require an account, you'll need to create a new account.
No Account? Authorized Agent?
If you do not have an existing account, or if you are an authorized agent under applicable state law, please email us at [Your Contact Email Address] for further assistance.
We value your trust and privacy and are committed to providing a seamless account closure process. If you have any questions or require additional support, please do not hesitate to contact us.
15. COPYRIGHT NOTICE
All content made available through our e-commerce website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Buzfi.com or its content suppliers. It is protected by the copyright laws of the United States and international copyright laws. The compilation of all content on our platform is the exclusive property of Buzfi.com and is protected by U.S. and international copyright laws.
16. TRADEMARK NOTICE
Buzfi.com is the owner of trademarks and trade dress used in connection with our services. These include graphics, logos, page headers, button icons, scripts, and service names. Our trademarks and trade dress are protected in the U.S. and other countries. They may not be used in connection with any product or service that is not provided by Buzfi, in a manner likely to cause customer confusion, or in any way that disparages or discredits Buzfi. All other trademarks appearing on our platform are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Buzfi.
17. USER LICENSE AGREEMENT
Subject to your compliance with these Terms and Conditions and any Service Terms, and your payment of any applicable fees, Buzfi or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the services provided by Buzfi. This license does not include the following:
- Any resale or commercial use of our services or their contents.
- Collection and use of any product listings, descriptions, or prices for commercial purposes.
- Derivative use of our services or their contents.
- Downloading, copying, or other use of account information for the benefit of any third party.
- Use of data mining, robots, or similar data gathering and extraction tools.
All rights not expressly granted to you in these Terms and Conditions or any Service Terms are reserved and retained by Buzfi or its licensors, suppliers, publishers, rightsholders, or other content providers.
No part of our services, nor any content found on our platform, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Buzfi. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information without our express written consent. Misuse of our services is prohibited, and you may use them only as permitted by law.
Please be aware that any licenses granted by Buzfi terminate if you do not comply with these Terms and Conditions or any Service Terms.
18. CONTACT US
If you have any questions or concerns, please contact our Customer Support team at crm@buzfi.com.
